Timeframe
You have 30 days from the date you receive your order to request a return, replacement, or refund.
Damaged, defective, or incorrect products
Contact us with your order number and a photo or video of the issue. We will send you a replacement or issue a full refund, at no cost to you.
Returns due to a change of mind
We accept unused products in their original packaging and with all accessories. Return shipping costs are the responsibility of the customer.
How to request a return
Write to us at cristiancasillas1m@gmail.com with your order number and the reason. We will send you the instructions. Do not send any package without our confirmation.
Refunds
Once the return is approved, the refund will be issued to the same payment method, usually within 5 to 10 business days, depending on your bank.
Cancellations
You can cancel free of charge before your order is shipped.